Why does my dispatch notification show a different order number?

Introduction

If you have received a dispatch notification and noticed that the order number is different from the one in your order confirmation email, don't worry. Both numbers relate to the same order, but they are used for different purposes.

Why the order numbers are different

The order number in your order confirmation email is your web order number. This is the number you will usually see when you place an order online. The order number in your dispatch notification is an internal reference number used by our team for processing and fulfilment.

What this means

Although the numbers look different, they both refer to the same purchase. You do not need to take any action if the numbers do not match.

When to contact support

If you are unsure whether your dispatch notification relates to the correct order, please contact our customer support team and include both order numbers so we can help confirm the details for you.

Additional information

For future reference, keep both your order confirmation email and dispatch notification until your order has been delivered.