Introduction
If your order is being held by US Customs, this article explains what that means and what to expect next. We understand that delays can be frustrating, and we want to keep you informed about the status of your shipment.
Order status
Your order is currently being held by US Customs, which is causing a delay in dispatch. At this stage, no further action is usually required from you while the shipment is being processed.
Expected shipping update
Your order should ship before the end of the week, provided there are no further customs delays. Once it has been released, your tracking information will update with the next delivery scan.
How to check for updates
For the latest information, please check your tracking number. Tracking updates will show the current location and status of your parcel once it moves through customs and back into transit.
Additional information
If your tracking number does not update after the expected shipping window, please contact support with your order number and tracking details so we can review the status further.
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