Automatic watch not maintaining power reserve troubleshooting guide

Introduction

This guide explains what to do if your automatic watch is not maintaining its power reserve. It covers the most common causes and the steps to take before arranging an inspection.

Issue description

An automatic watch should maintain power reserve when it is fully charged and worn regularly. If the watch stops sooner than expected, the movement may not be fully wound, may not be receiving enough motion, or may need inspection.

Signs

• The watch stops after a shorter-than-expected period off the wrist
• The power reserve does not appear to hold after winding
• The watch runs only when worn frequently
• The watch may need more motion or a full manual wind to start properly

Basic troubleshooting steps

Before returning the watch, complete the following checks:

• Ensure the watch is fully charged or fully wound
• Wear the watch regularly to allow the rotor to wind the movement
• If the watch has stopped, wind it manually according to the product instructions
• Allow enough time for normal wear to build power reserve again

Advanced troubleshooting steps

Step 1: Confirm the watch is fully charged

If the watch has not been worn for a while, fully wind it first. Then wear it as normal and check whether it maintains power reserve as expected.

Step 2: Arrange an inspection if the issue continues

If the problem persists after the watch has been fully charged or wound, return the watch for inspection. Your return will be handled in accordance with Christopher Ward's service and repair policy.

To arrange the inspection, provide the following details:

• Full name
• Email address
• Phone number
• Original order number
• Product code
• Serial number
• Return details

Service and repair policy

Please review Christopher Ward's service and repair policy for details on turnaround times, warranty coverage, and any associated costs before sending your watch for inspection.

Contact support

If you need help arranging a return or inspection, contact [support contact details]. Include the information listed above so we can assist you as quickly as possible. Your return will be handled in accordance with Christopher Ward's service and repair policy.

Additional resources

For more help, refer to [related article], [winding instructions], or [returns policy].

Disclaimer

This guide is intended for general troubleshooting only. If the issue continues after the watch has been fully charged or wound, an inspection may be required to identify the cause.